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Please ensure you install all the 32-bit pre-requisites for your particular operating system if your version of Word is 32-bit.
#Refworks and word 2007 mac os x
Mac OS X (Yosemite 10.10 and above) requires a special variant of Java for OS X 2015-001 whereas Mavericks (10.9) or earlier versions of OS X requires Java 8 (get update 151 or later) for Mac, see the related FAQ below: How do I install ProQuest / RefWorks Write-N-Cite version 4 on a MacBook?.
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